Current Employment Opportunities

Title: Call Center Representative
Reports to: Branch Manager
Education Required: High School
Job Type: Full-time

Purpose

Provide information and customer service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.

Duties and Responsibilities

  • Serve membership by providing service and information in a professional, and efficient manner via telephone or correspondence.
  • Continuously check member service voice mail and reply to these calls accordingly.
  • Research and solve routine member questions, problems, and complaints concerning credit union accounts.
  • Verify accounts, open/close accounts, accept loan applications, process stop payments on share draft accounts, order cards, and answer questions regarding share accounts, share drafts, VISA cards, ATM cards, IRAs, etc.
  • Monitor Negative Share Report and transfer funds from the member’s available funds when possible.
  • Cross-sell credit union products and services when appropriate.
  • Assist members with basic questions regarding their loans.
  • Assist members with remote access.
  • Process incoming and outgoing wire transfers.
  • Mail, fax, or e-mail new member applications, loan applications, and/or information to members and prospective members.
  • Accountable for researching member inquiries to ensure proper follow up and satisfaction.
  • Ensure that all credit union member- and employee-related business is kept in the strictest confidence.
  • Treat all credit union members and employees with a positive and collective attitude.