Careers

Current Employment Opportunities

Title: Call Center Representative
Reports to: Branch Manager
Education Required: High School
Job Type: Full-time

Purpose

Provide information and customer service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.

Duties and Responsibilities

Serve membership by providing service and information in a professional, and efficient manner via telephone or correspondence.
Continuously check member service voice mail and reply to these calls accordingly.
Research and solve routine member questions, problems, and complaints concerning credit union accounts.
Verify accounts, open/close accounts, accept loan applications, process stop payments on share draft accounts, order cards, and answer questions regarding share accounts, share drafts, VISA cards, ATM cards, IRAs, etc.
Monitor Negative Share Report and transfer funds from the member’s available funds when possible.
Cross-sell credit union products and services when appropriate.
Assist members with basic questions regarding their loans.
Assist members with remote access.
Process incoming and outgoing wire transfers.
Mail, fax, or e-mail new member applications, loan applications, and/or information to members and prospective members.
Accountable for researching member inquiries to ensure proper follow up and satisfaction.
Ensure that all credit union member- and employee-related business is kept in the strictest confidence.
Treat all credit union members and employees with a positive and collective attitude.

Current Employment Opportunities

Title: Call Center Representative Reports to: Branch Manager Education Required: High School Job Type: Full-time

Title: Call Center Representative
Reports to: Branch Manager
Education Required: High School
Job Type: Full-time